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We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to help users with various disabilities access our website effectively.
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also aim to be compliant with the Americans with Disabilities Act (ADA) and the European Accessibility Act requirements. These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some aspects of our website may not yet achieve full compliance, and we are actively working to address these areas.
Our website implements the Accessibly App, which provides a variety of tools to enhance website accessibility:
Despite our best efforts to ensure accessibility, there may be some limitations. Content provided by third parties, user-generated content, or certain legacy pages may not be fully accessible. We are continuously working to improve our website's accessibility.
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We are committed to addressing these issues promptly.
The accessibility features on this website are provided through the Accessibly App, which utilizes several technologies including HTML, CSS, JavaScript, and various frameworks to enhance accessibility. Our implementation strives to be compatible with major screen readers and assistive technologies.
While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content, we cannot guarantee that our website will be accessible to all users under all circumstances. This website is provided 'as is' without any representations or warranties, express or implied.
In no event shall we be liable for any damages arising from or related to:
By using this website, you agree to hold us harmless from any claims related to website accessibility issues. We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.
If you have any questions about our accessibility efforts or encounter any barriers while using our website, please contact us.
Fast Free Shipping & Returns within USA
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We want you to love your Aviator purchase, so if you need to return your order for any reason, we will happily accept it back for a full refund or exchange. You have 30 days from the date of delivery to make your decision. We can only accept back unworn, unwashed and unaltered merchandise for return. However, jeans that have been custom-hemmed as well as face masks cannot be exchanged or returned for refund. Please see our hemming page for more information. All Last Call items are Final Sale and eligible for exchange only. Customer Responsible for Last Call Return Package Postage.
Please Note: Free shipping and returns is only for domestic orders and for our standard shipping. Limit 1 free exchange.
Express shipping will not be refunded. All international orders are responsible for all import tax and fees.
Although we’re confident that every piece we produce will perform for years to come, nothing lasts forever. We want you to have jeans of the highest quality that you'll hold onto for the long run. If a product you received doesn’t perform as expected or is defective, we’ll do our best to make it right. This Guarantee is meant to cover flaws in product craftsmanship and quality rather than standard wear-and-tear that is expected with any item of clothing.
We cannot accept returns for the following:
- Products showing damage from improper care
- Products returned for personal reasons unrelated to the product’s performance
- Products showing excessive wear or third-party alterations
Please note: Lifetime Guarantee claims are subject to evaluation by our Customer Service Team.
Customer is responsible for Return Package Postage. Aviator will repair or replace the item and cover postage back.
Aviator reserves the right to reject Lifetime Guarantee claims in the event of perceived abuse of our return/exchange policy.
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